Frequently Asked Questions

Every piece is printed to order by our print-on-demand partner, then checked and shipped. Each product page states the fabric, the print technique and the preparation time.

Preparation and transport are separate. Check the verified product information and the delivery options for your address before confirming the order. See the Shipping page for how estimates work.

Yes. Any unworn, unwashed piece can be returned within 14 days of delivery — your legal right of withdrawal — with a prepaid label from Europe and the United States. The full procedure is on the Returns and refunds page.

When card payment is available at checkout, Stripe handles it through its secure fields. Card details do not reach our servers, and your bank may require 3-D Secure. Checkout lists the payment methods available for your order.

The price shown includes any tax that applies to the piece. Delivery is added before you pay. Orders delivered outside the European Union may be charged import duties and taxes on arrival, set by the destination country and paid by the recipient; they are not included in the price and we cannot estimate them.

Write to us as soon as possible with the order number. While the order has not been sent to print we can change the address, the size or the colour, or cancel and refund it in full. Once it is with the carrier, use the return procedure instead: you have 14 days.

Yes. Choose USD at the top of the page. Prices, the basket and the checkout are then in dollars.

Write to us with photographs of the print or the stitching. Within the legal guarantee of conformity we replace the piece or refund it, at your choice, at no cost.