Shipping

Preparation and transport are separate. Each product page states whether the piece is prepared to order and whether delivery is included in its price.

Preparation before dispatch

For garments printed to order, the verified preparation estimate is shown on the product page when available. Preparation happens before transport and does not itself establish a delivery date.

Availability to order does not mean that a finished piece is held in stock.

Delivery included

Delivery is included only where the selected product and destination explicitly qualify. Check the shipping line at checkout for the charge applying to your complete order.

For other destinations or a parcel containing items that do not qualify, the delivery options and any charge are calculated at checkout before payment.

Transport estimates after dispatch

Transport estimates depend on the destination, garment and service selected. The options available for your address are shown before you confirm the order.

Allow for preparation separately. Customs and carrier conditions can affect arrival; a dispatch estimate is not an arrival guarantee.

Carriers and tracking

The carrier and tracking reference are provided when dispatch information becomes available. Contact us if a parcel appears delayed or arrives damaged, and keep photographs of the parcel and its contents.

Customs duties and import taxes

Included delivery refers to carriage. It does not by itself mean that import duties, import taxes or customs handling charges have been prepaid. Charges not explicitly collected at checkout may be payable at destination, depending on the shipment and local rules.

We declare the true nature and value of the goods. We cannot mark a commercial order as a gift or declare a lower value.

Changing an address

Request an address correction as soon as possible, with the order number. A correction may no longer be possible once preparation or dispatch has begun.

Send the correction to [email protected].

Once the parcel is with the carrier, any redirection depends on the carrier and destination.

Returns and refunds are covered on the Returns and refunds page.