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Returns & Refunds

You can notify us within 14 days after delivery that you wish to withdraw from a standard, non-personalised purchase. You do not need to give a reason. This reflects the right of withdrawal described in articles L221-18 and following of the French consumer code and Directive 2011/83/EU for eligible EU purchases.

How to return a piece

You can withdraw from your contract online. Review your details, then confirm the withdrawal. We provide a dated acknowledgement and send a confirmation by email. You can also notify us by email or post.

  1. Tell us, within 14 days of delivery, that you want to return the piece, stating the order number. A letter, an email or the model form at the end of this page all work.
  2. By email: [email protected]
  3. We answer within one working day with the return address and, for Europe and the United States, a prepaid label to print.
  4. Pack the garment securely. Keep its tags and original packaging where possible; you may inspect and try it as you would in a shop.
  5. Hand the parcel over within 14 days of telling us, and keep the proof of dispatch.

Who pays for the return

From Europe and the United States we pay: the prepaid label we send costs you nothing.

From anywhere else, return carriage is paid by the customer, as the law allows, and we tell you the amount before you send the parcel. Use a tracked service: until the parcel reaches us, it travels at your risk and a return that never arrives cannot be refunded.

When the piece is faulty, was damaged in transit, or is not the one you ordered, we always pay the return, wherever you are.

Condition of the piece

You may inspect and try a garment as you would in a shop. Handling beyond what is necessary to establish its nature, characteristics and fit can lead to a deduction for the resulting loss in value. We explain any deduction.

Refunds

We refund within 14 days of being informed of your withdrawal. For returned goods, we may withhold the refund until we receive the goods or you provide evidence of dispatch, whichever occurs first. We use the original payment method unless you expressly agree to another method without an additional charge.

The refund covers the price of the pieces and the standard outward delivery cost. If you chose a faster and dearer delivery, we refund the standard rate for that destination. Return carriage you paid yourself is not refunded, unless the piece was faulty or wrongly sent.

Duties and import taxes paid on arrival are not refunded by us: ask your customs authority for their repayment once the piece has left the country.

Exchanges

Tell us the size, the colour or the piece you would rather have. We reserve it, take the return in, and send the replacement as soon as the return reaches us. A difference in price is charged or refunded. Where stock does not allow it, we refund and you order again.

What cannot be returned

  • Goods made to your individual specifications or clearly personalised, where the statutory exception applies. Choosing a standard size, colour or catalogue graphic does not by itself make a garment personalised.
  • Gift cards, where sold.

Everything else can be returned, including sale pieces.

Damaged, faulty or wrong pieces

Photograph the piece and the parcel and write to us within three days for transit damage, or at any time within the two-year legal guarantee for a fault. We arrange collection at our cost and, at your choice, repair, replace or refund in full.

This does not affect the legal guarantee of conformity of two years from delivery, nor the guarantee against hidden defects, both described in our Terms of sale.

Model withdrawal form

You may use this form to withdraw within the legal 14 days, but you do not have to: any clear statement works. Copy it into an email or a letter and complete the lines.

  • To: JAAB VENTURES LLC
  • Address: 8206 Louisiana Blvd NE, Ste A #10751, 87113 Albuquerque, NM, United States
  • Email: [email protected]

I hereby give notice that I withdraw from my contract of sale of the following goods: …

Ordered on: … Received on: …

Name of the consumer: …

Address of the consumer: …

Signature of the consumer, only if this form is sent on paper: …

Date: …